Terms & Policies

Returns:

At Craft Supplies USA, we take great pride in the quality of our products. If you are not 100% satisfied with your purchase, you can return your order within 180 days of purchase for a full refund. Just give us a call and we will arrange for return shipping.

To return a product, simply call our Customer Service Department at 1-800-551-8876 to obtain a Return Merchandise Authorization (RMA) number and assistance with return shipping. Write the RMA number on the outside of the box or envelope. Ship the product back and our Returns Department will process your return promptly.

Unless the product being returned is defective or is not the item you ordered, you are responsible for the shipping charges incurred when returning any product. Pen and project components will not be accepted for return unless originally purchased as components. Items that have been abused or modified from their original condition may not be accepted.

Once your return is received and inspected (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card issuer or bank, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Prices:

Craft Supplies USA does its utmost to maintain prices shown in our catalog, printed materials and website. Nevertheless, due to unforeseen changes, prices may change without notice. Despite careful preparation, typographical errors or errors in technical descriptions sometimes occur in our publications, for this we apologize.

Out of stock items:

Items not in stock will be shipped by regular ground delivery when they become available. Due to uncertainties of supply, wood items will not be back ordered. Out of stock items will not be back ordered on orders outside the continental United States.

Product changes:

Craft Supplies USA is continually searching for and/or developing high quality products. At times we may substitute a brand of equal or better quality. Craft Supplies USA reserves the right to alter any product design in an effort to constantly improve our products. Please call our customer service team if you need more information.