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Privacy & Security

Craft Supplies USA is committed to protecting and respecting your online privacy. This page was created for you, our valued customer, to better understand what information is collected, why we collect it, and how we use and protect it.

Information We Collect

While using our websites to browse, create an account, or place an order, we may collect the following personal information from you:

  • Identifying Information: Including first and last name, mailing, shipping and billing addresses, e-mail address, phone numbers, and IP addresses
  • Credit card information: Including credit card number, security code, and expiration date. This information is used to complete purchase transactions. Card numbers and security codes are not stored in our databases or servers
  • Commercial Information: Including purchase history, return and exchange information, product registry, and wish lists
  • Internet Activity Information: Including pages viewed, search terms used, and web access times
  • Device Information: Including device number, device model, operating system and version, device date and time, unique device identifiers. This is used to help us understand demographics, fix website errors, and to monitor and prevent fraud

This information is necessary to process and fulfill your orders and notify you of order status. It also helps us discover and fight fraud.

How Information is Collected

Craft Supplies USA collects data to operate effectively and provide you with the best experience possible when using our website. This data is collected in many ways. You provide us with personal information when you register for an account on our websites, place an order, correspond with us by email, phone, or an online chat. Additionally, we automatically collect data based on how you use our websites, products you search for, how you got to our website, and other user behavior metrics utilizing analytics and cookies.

Cookies and Similar Technologies

Cookies are small files stored on your devices that tell websites who you are. Craft Supplies USA uses cookies to track how you use our site to create personalized experiences. For example, they remember which items you have added to your cart. If you prefer not to use cookies, you may shut them off by changing the appropriate setting in your browser. Without cookies, however, we cannot accomplish many of the basic functions needed to create and process an order on our website. We recommend you keep cookies activated.

Additionally, Craft Supplies USA utilizes third-party cookies to improve your experience. For example, Google Analytics lets us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.

Disclosure of Information to 3rd Parties

Craft Supplies USA does not sell or rent your personal information to third parties. However, we may disclose your personal information to our service providers and third-party processors for business purposes. For example, when you place an order with us, we provide the information necessary to deliver your package and process your payment with our shipping and credit card companies. We do not provide these 3rd parties any more information than what is necessary to perform their function. Types of service providers we use may include but are not limited to credit card processing, shipping carriers, live chat service, postal mail processing, and analytics services.

As Required by Law

We may be required to disclose information in order to comply with the law. If subpoenaed or otherwise legally compelled, we will surrender any relevant personal information to the extent required by law.

International Transfer of Data

Your personal information is stored and processed on servers located in the United States of America for the purposes described in this Privacy Policy. If you are a resident of a country outside of the United States, you agree as a part of this Privacy Policy to the global transfer, process, and storage of your personal information.

How Information is Protected

Keeping your information secure is as important to us as it is to you. We want you to feel safe providing us with credit card numbers, phone numbers, and personal addresses. We maintain physical, electronic, and procedural safeguards necessary to reasonably ensure the protection of your personal information against loss, misuse, disclosure, and alteration.

Employees are educated on security protocols to ensure the safe and proper handling of your personal information. Only authorized employees are allowed access to stored personal information, and only for the explicit uses described in this Privacy Policy. Payment information is encrypted and transmitted on a secured network (SSL); we do not store your credit card numbers in our database or on our servers. Credit card numbers are processed and tokenized by a secure credit card processing company.

Although we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to our website. Please do your part in protecting any other personal information against unauthorized use. Keep your password safe and confidential, and be sure to sign off when finished using a shared computer. Also scan your computer regularly for viruses, malware, and spyware.

How Information is Used

We use your collected information for business purposes such as to fulfill your orders, track orders, service your requests, and to prevent fraud. We may also use your collected information for marketing purposes such as catalog mailing and marketing emails. You can opt-out of any of our direct marketing activities by clicking the unsubscribe link on each email we send or by contacting us. If you choose to opt-out, we may still send you non-promotional emails relating to your account, recent purchases, or to our ongoing business relations.

Links to Other Sites and Social Sharing Features

Our website may contain links to other sites that are not operated by us. If you click on a link to a third-party site, you will be directed to their site. We have no control over these sites and cannot protect your personal data there. We strongly advise you to review the privacy policy of every site you visit. Our websites also offer social sharing features (such as the Facebook Like button) which let you share actions you take on our websites with your friends or the public depending on the settings of your social sharing account. For more information about these social sharing features, please visit the privacy policy of the respective entity.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted to this web page so customers are always aware of what information we collect and how we use it. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, you can contact us at service@woodturnerscatalog.com.